Sura Images Privacy & Cookies Policy

This site is operated by Sura Images Holdings Limited ("Sura Images") own and operate the website, the stock media agency and platform thereon, mobile applications of Sura Images and its subsidiaries (together with such website, collectively, our "Website").

Please read this policy and if you have any questions contact us. By accessing and/or using the site you consent to our collection, use, processing and sharing of your personal information/data in accordance with this policy.

This site is operated by Sura Images Holdings Limited ("Sura Images"). For personal data protection purposes, Sura Images is the controller and, unless otherwise noted, is also the processor of the personal data. Sura Images is committed to protecting your privacy. This privacy policy tells you about our online collection, use, disclosure of personal data and our use of cookies. The terms of this policy apply to all personal data collected by Sura Images on the website

It also describes the choices available to you regarding our use of your personal information and how you can access and update this information.

Collection of Your Personal Information

We may ask you to provide us the following types of personal information from you:

  • Information collected when you set up a Sura Images account or visit our Website including your member name and password, your name, your mailing and postal address, email address and phone number. Passwords are collected and stored in an encrypted format by an automated process.
  • Information collected when you make a content license purchase, including your billing address, payment information. As noted below under “Payment Gateways”, payment information such as your credit/debit card or financial account number is provided through a secure tunnel interface directly to a 3rd party payment processor, and is not accessible to or collected by us.
  • Information you provide us about your business such as company name, business type etc.
  • If you become a Sura Images contributor, certain additional information may be requested and collected when you sign-up as a contributor or modify your Sura Images account, including (i) banking and other financial institution or payment gateway information required in order for us to compensate you; (ii) other information that we determine is needed to assist us in marketing your Content, confirm your identity or your rights to the content you are providing to us; and (iii) a copy of your photo identification (for example, your National ID or Passport).

You may always choose not to provide personal information, but if you so choose, you may be ineligible to be a Website content contributor or member, or participate in or complete transactions on our Website and/or certain other services may not be available to you.

In addition to the above, for each visit to Website, Sura Images collects IP address and the type of device accessing Website (for example mobile phone or desktop), and we store and associate this information with your Sura Images Website account. If you register your Website account using your Facebook account or Gmail account, we also collect your Facebook/Gmail user name and email address to authenticate your account.

Accessing Your Personal Data

If you would like to review or revise information that you previously provided to us, you may access and change your personal data in the "My Account Profile" section of the site. You may also contact Customer Service via email at for assistance.

Email Opt-Out

Sura Images respects your right to make choices about the use and disclosure of your personal data. If at any time you decide that you do not want to receive marketing emails from us, please let us know by: (1) checking or unchecking the appropriate box on your online registration form when you sign up or in the "My Account Profile" page of the website once you are a member or contributor; (2) clicking the "unsubscribe" button which is always included within each email communication; or (3) by email at

If you choose not to receive marketing emails, please be advised that you will continue to receive transactional or account communications and emails (e.g. confirmation emails, transactional emails and account balance statements).

Information Sharing

We will share your personal information with third parties only in the ways that are described in this privacy policy. We do not sell your personal information to third parties.

We may disclose your personal information to third-party service providers who perform services on our behalf. For example, we may hire other companies to handle the processing of payments, to provide data storage, processing or management, to host websites or computer servers, to fulfill orders and shipments, to assist in marketing, to conduct audits, etc. Those third-party service providers (i) are permitted to obtain only the personal information they need to provide the service, (ii) are required by Sura Images to protect personal information to the same extent as Sur Images and as required by applicable law, (iii) are permitted to use such personal information only for the purposes for which it is provided to them, and (iv) are prohibited from using it for any other purpose.

We may also disclose your personal information

  • as required by law such as to comply with law, or during a legal process;
  • when we believe in good faith that disclosure is necessary to protect our rights or comply with law, protect your safety or the safety of us or others, investigate fraud, defend ourselves from legal claims, or respond to a government request;
  • if you are a content contributor, when we believe in good faith that disclosure is necessary and appropriate to facilitate the sale of licenses to your content;
  • if Sura Images is involved in a merger, acquisition, or sale of all or a portion of its assets; (In such event, you will be notified via email and/or a notice on our Website of any change in ownership or uses of your personal information, as well as any choices you may have regarding your personal information.);
  • to our legal counsel and auditors; or
  • to any other third party with your prior consent to do so.

Cookies and Other Tracking Technologies

We may use Sura Images and third-party cookies and other tracking technologies to facilitate Website users use of the Website, for example, to keep track information regarding Website users’ preferences, Website activity and profile information and the IP address of the devices the Website users use to access the Website. The information enables us to link such information to the Website users’ Sura Images accounts and provides verification of their identifying information. Cookies and other tracking technologies are also used to collect general usage and volume statistical information that does not include personal information.

Most web browsers automatically accept cookies but provide controls that allow you to block or delete them. Instructions for blocking or deleting cookies in other browsers may be available in each browser's privacy or help documentation. But please be aware that certain features and capabilities of the Website depend on cookies, so if you choose to block cookies, you may not be able to use those features or capabilities, and your preferences that are dependent on cookies may be lost. If you choose to delete cookies, settings and preferences controlled by those cookies will be deleted and may need to be recreated.

Website Analytics

We use third party website analytic services, including Google Analytics to gather information about how you and others use our Website, and to facilitate Website users use of the Website. For example, we will know how many users access a specific page and which links they clicked on. We may use this aggregated information to understand and optimize how our Website is used and the information regarding your activity on the Website to assess your content and other needs so that we may offer content and/or services to meet such needs. To find out more about Google Analytics please visit:

Links to Other Internet Sites

Our Website includes links to other Internet sites whose privacy practices may differ from those of Sura Images. If you submit personal information to any of those sites, your information is governed by their privacy policies. We encourage you to carefully read the privacy policy of any Internet site you visit.

Contact Information

You can contact us about this privacy policy by writing or email us at the address below:

Sura Images Holdings Limited.
Kenrail Towers, Ground Floor
P.O. Box 38540-00100,
Nairobi, Kenya
Attention: Privacy